BY PROCEEDING WITH YOUR BOOKING YOU EXPRESSLY AGREE TO OUR TERMS AND CONDITIONS AS SET OUT BELOW"

Please read these Terms and Conditions before using this website and completing any booking. When you make a purchase on the site, you agree to accept these Terms and Conditions.

All correspondence regarding either these terms and conditions or your booking should be sent to us at the following address: Jays Travel 349 High Street Smethwick, West Midlands, B66 3PB or by e-mail to info@jaystravels.co.uk

Please read this carefully before confirming your booking:

These booking terms and conditions cover all bookings made on www.jaystravels.co.uk ("Jays Travel") and they will vary depending on whether you make a booking with us for a package holiday or whether you purchase flight only, accommodation only or other separate travel arrangements, ("Individual Components").

If you book Individual Components with us, we will make the booking as agent for the relevant supplier (s) (Travel Provider) (e.g. the airline, hotel supplier, insurance supplier or other ground supplier) and your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request.

Jays Travel acts as an agent and is not the service provider / operator. When making your booking, Jays Travel will arrange for you to enter into a contract with the principal(s) or other travel supplier(s) (e.g. tour operator / airline / cruise company / accommodation company) named on your receipt(s) or e-ticket(s). Your contract will be subject to the supplier's own terms and conditions which could limit or exclude liability to you, often in accordance with international conventions. Copies of the supplier's terms and the international conventions are available on request.

By acting as an agent, this means that we facilitate bookings with those that provide or arrange travel products. If you make a flight only booking with us, your contract will be directly with the airline shown on the e-ticket. As soon as we have issued you with a valid e-ticket, our direct contract with you has been fulfilled. The airline is responsible for the provision of your travel arrangements as well as for any schedule changes and cancellations.

A contract will come into existence between us only once we accept your booking and we receive your deposit (where permitted) or full payment via cleared funds.We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received full payment via cleared funds.

We reserve the right to cancel any booking if we have made a mistake in relation to the price. We will ensure that we notify you of such mistakes within 24 hours of your booking, provided your travel has not started yet.

Please note that all services offered are subject to availability.

It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.

IMPORTANT: Jays Travel strongly recommends that you take out travel insurance for any holiday, especially as there may be circumstances where neither Jays Travel nor the travel supplier can accept liability (e.g. delays or cancellations beyond our control). When purchasing travel insurance, we strongly recommend that you check with your insurance provider that your cover includes all eventualities including force majeure.

The following applies to all products or services booked via our Site:

The Travel Supplier's terms and conditions (including airlines' fare rules) will apply in addition to those set out here. The Travel Supplier's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions. Consequently, as you move through the Site you will see links to terms applying to specific Travel Supplier products (you are advised to read those terms carefully). However, please refer to your particular Travel Supplier for full details as to the applicable terms and conditions.

You are responsible for complying with any airline or other Travel Supplier conditions in relation to check-in times, reconfirmation of flights, or other matters.

When making a booking on-line you will immediately receive a booking acknowledgement. Please check that all names, dates and timings are correct on the acknowledgement and advise us of any errors the same day by contacting our call centre. Please note that we will not accept any responsibility for incorrect information if we are not informed within this timeframe. Any changes to these details will incur an amendment fee of £50 per person in addition to any charges applied by the Travel Provider. Please ensure that the names given at the time of booking are the same as in the relevant passengers passport.

The booking information that you provide to us will be passed on only to the relevant Travel Providers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies for the purpose of payment verification

If you are travelling to the United States as well as many other countries, Advance Passenger Information (API) will be required and this information will be passed to your airline who will in turn pass it onto the relevant Customs and Border Protection agency. They will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. Please refer to the section specific to API below

Please note that if you travel outside the European Economic Area ("EEA"), controls on data protection may not be as strong as the legal requirements in the United Kingdom.

If we were not authorised to pass this information to the relevant Travel Providers, whether in the EEA or not, we would be unable to arrange your booking. In making this booking, you consent to this information being passed on to the relevant parties.

Full details of our data protection policy are available upon request.

Flight times shown are correct at the time of booking, however, they are provisional and may be subject to change, as per the Principal's booking conditions.

For all flight bookings please reconfirm your flight times 72 hours prior to departure as per the Principals/airline's instructions. This applies to outward and homeward journeys, as changes to flight times may be made during your time abroad. Whilst Tickets to India will try wherever possible to notify customers of schedule changes when there is sufficient prior notice, we can not be responsible for missed flights or any additional costs incurred if customers do not follow these instructions. The recommended minimum check-in time for international flights is 3 hours prior to departure and for domestic flights, 2 hours before departure. Additionally we recommend that you contact your airline on the day of travel to ensure that your flight is operating as per schedule.

We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. Jays Travel has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.

Most flights are now ticketless and you should ensure that you have your flight reference number as detailed in the confirmation we email to you for your flight. Some flight providers will require that you check-in on line, please refer to your airlines website for further information.

Many low cost carriers require that you print your boarding pass at home and bring it with you to the airport. Jays Travel cannot be held responsible for additional airport charges for failure to do this.

Seat availability and pricing is at the principal's discretion and is subject to availability. Please note that flight prices can fluctuate. Every care is taken to ensure our online systems are up to date and correct. Please be aware however that as we use third party data, there may be occasions where the prices we show are incorrect or inaccurate. Please accept our apologies for any accidental misrepresentations on this website or other affiliated sites. If your chosen flight is not available for any reason we will contact you immediately and offer alternatives. Alternatives may include changing airlines / routes, increased cost for the original flight requested or a full refund with no penalty or administration fee.

Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid either to Tickets to India in advance of departure date to avail of any discounted rate, or must be paid to the airline directly. Jays Travel is not responsible for any additional costs incurred and we advise you to contact the relevant airline to add any additional services and verify charges.

Flights must be used in the order set out in your itinerary; any failure to use the ticket out of order could invalidate the remainder of the ticket and result in automatic cancellation by the airline.

Jays Travel is not responsible for the costs of any transfers between airports or terminals that you may incur unless otherwise specified clearly and in writing.

Flight times given are based on the 24 hour clock system and are approximate and based on the initial outbound flights and thus they may subsequently vary depending on flight schedules, type of aircraft, weather conditions etc. Flight times are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.

Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If booking on-line you must check with the airline concerned and consult your doctor prior to confirming your booking. If you call our call centre you must advise the operative that you are pregnant and by how many weeks.

Infants must be 6 weeks old or more to travel by air and must sit on an adult's lap. Bassinets can be requested, however, there is no guarantee that one can be provided. If you are booking on-line we suggest that you contact our call centre to request a bassinet. Infants who turn 2 years old before the return flight will be required to have a seat and a child fare must be paid. This cannot be booked on-line and we suggest that you contact our call centre prior to booking on line for such reservations.

Once your flight tickets have been issued, any applicable cancellation fees and penalties will apply. Please note that some fare and ticket types are wholly non-refundable. Jays Travel has no control over these charges or the fare rules as these are determined by the relevant airline.Please call us prior to making a confirmed booking if you require a flexible ticket that permits changes and cancellations.

All air fares are subject to terms and conditions as set by the airline. As soon as your confirmation is dispatched the contract is formed between you and the airline and the airline's rules come into force.

With the exception of full IATA fares, all fares displayed on this website are subject to penalties for changes and refunds (including but not limited to financial penalties or being non refundable / changeable). If you have any concerns regarding the terms pertaining to changes or refunds for the fare you wish to book you must contact our call centre for clarification prior to completing an on-line booking. All bookings completed on line will be subject to the terms and conditions as set by the airline and Jays Travel has no authority to waive or alter any fees or penalties.

To request a change of date to your booking please contact our call centre. Our reservations staff will advise you if your booking is changeable and if any airline penalties are applicable. All changes are subject to availability. As well as change penalties an additional fare amount may be chargeable to change to your required dates. Changes cannot be held provisionally and if a change is requested, the airline's penalties (where applicable) will be chargeable. Jays Travel will only confirm changes once all additional fare and penalty (where applicable) have been paid in full. Jays Travel will charge an additional administration fee of £50 per person for making such changes. Please note that fees paid for date changes are wholly non-refundable.

All quotes provided for date changes are based upon live availability from the airline at the time that the changes are requested and as such they are subject to change. If a quote is provided but not immediately actioned, a fresh quote will be required. Jays Travel has no control over the cost of such changes and can not be held responsible for any subsequent increases in the change fee due to a delay in a decision being made by the customer.

To request a refund please e-mail us on info@jaystravels.co.uk All refunds will be processed in order of receipt. Once received you will be notified of any penalties and we will request a confirmation of your acceptance of the penalties, the refundable value and your confirmation to cancel any active flight segments. Failure to advise us to cancel any active flight segments will result in your flights not being cancelled and you will be registered as a no show. In the event of you being registered as a no show, there is no refund value.

Please note that refunds can take 3-4 weeks to obtain the money from the airline and for us to return this to you. Payment of refunds can only be made back via the original form of payment.

Credit card fees, ATOL fees and scheduled airline failure fees are non-refundable in the event of cancellation (either by you or the airline/Travel Supplier).

In addition to any penalties set by your airline Jays Travel will charge an additional administration fee of £50 per person for making such changes.

Where you make a booking modification, it is your responsibility to ensure that it does not conflict with any other product or service you have purchased either through Jays Travel or independently.

Please note that airlines do not generally allow name changes on flight bookings, however, some airlines do charge for the same.

Airlines reserve the right to make schedule changes and cancel confirmed bookings. While Jays Travel, as Agent, is not responsible for such schedule changes or cancellations, we will make all efforts to advise you of any schedule change or flight cancellation as soon as possible. Please note that changes and cancellations are dealt with by our customer service team in strict date order. Subject to the volume of changes made by airlines at any one time we may not be able to advise you at the time we are advised. We do, however, work to the EU standard as set for airlines of 14 days prior to departure, where time permits.

It is imperative that you contact the operating airline for both your outbound and homeward journeys at least 72 hours prior to departure in order to reconfirm your flights. Jays Travel will not be responsible for any losses as a result of changes being made to your flight by the airline. Any claim for compensation must be addressed directly with the airline.

Jays Travel is not responsible for any losses as a result of changes being made to your flight by the airline. Any claim for compensation must be addressed directly with the airline.

Wherever possible, Jays Travel will offer you the option of re-booking onto alternative services or a refund less our administration fee. Please note that we are unable to offer any terms outside of the airlines policy. Once the ticket is issued, full airline cancellation fees will apply, If a full refund is requested and no subsequent booking is made with Jays Travel, we reserve the right to charge an administrative fee of £50 per person, over and above any other cancellation fees which the airline may levy. Jays Travel has no influence over the sum refunded by the airline and in all such cases any request for compensation must be addressed directly with the airline.

In certain circumstances you may be entitled to compensation under EU Regulation EC 261/2004. Any claim for compensation is between you and the airline concerned. Jays Travel is not a party to any such claim. For additional information please refer to http://www.caa.co.uk/default.aspx?catid=2226

Wherever possible, Jays Travel will offer you re-booking onto alternative services or a partial refund, as per the terms set by the airline in their commercial policy. Please note we are unable to offer any terms outside of the airlines policy. If a partial refund is requested and a subsequent booking is made with Jays Travel no administrative fees will apply. If a partial refund is requested and no subsequent booking is made Jays Travel reserves the right to charge an administrative fee of £50 per person. When calculating a partial refund, the airlines deduct the applicable fare for the journey already completed and refund the balance less any taxes and surcharges already consumed. Jays Travel has no influence over the sum refunded by the airline and in all cases any request for compensation must be addressed directly with the airline.

You will usually be permitted a free checked baggage allowance and a free cabin baggage allowance, the limits of which may differ by airline, class and/or route. Please note that low cost carriers such as Jet 2 & Easyjet do not have a free checked baggage allowance. For more information please refer to their websites. The amount of checked baggage you are allowed depends on your class of travel/destination. Several leading carriers have now introduced additional charges for checked baggage on either a per piece or by weight basis. It is recommended that cabin baggage is kept to a minimum. Extra charges may apply for checked baggage in excess of the permitted allowance. Please ask the airline for more specific information as these rules vary from time to time. You can refer to www.iata.org/bags for information and links. For safety reasons dangerous articles must not be packed in checked or cabin baggage. Restricted articles include, but are not limited to, compressed gases, corrosives, explosives, flammable liquids and solids, radioactive materials, oxidising materials, poisons, infectious substances and briefcases with installed alarm devices.

If your baggage is lost or stolen you must report this directly to the airline, preferably before you leave the airport. For additional information on lost or delayed baggage please refer to http://www.caa.co.uk/default.aspx?catid=2226

Please note: The baggage allowance shown on your ticket does NOT apply to any infants travelling that are travelling with you. Infants are normally permitted an allowance of around 10kg to cover essential items but this varies depending on the airline that you are travelling with. Please contact us prior to travel if you have questions relating to the baggage allowance for your infant.

We provide descriptions of hotel accommodations along with locations. We assume no responsibility (express or implied) for the suitability or quality of the travel products and services, selected by you, as featured on this site.

We offer star ratings as per the official star rating of the hotel. You should be aware that standards can vary between hotels and accommodation of the same class in different countries and even in the same country. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another.

Check-in / Checkout times - Generally guests can check into a hotel or other accommodation around 2pm and check out at 11am, local time. However, local variances will apply. Should you require more precise timings or an earlier check in or later check out, please contact us.

All pre-payable local taxes will be collected in the total price show, however, some cities do apply a local hotel or city tax that can only be paid locally. These taxes do vary and it is not possible for us to include these in the total price.

Images - Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Jays Travel are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. The images and information are provided to give a general 'feel' for the hotel and may not be an exact representation..

Hotel services, facilities and amenities are accurate at the time the booking is made. As the agent, Jays Travel can not accept any liability for any subsequent changes made by the hotel or Travel Supplier after the booking is made. Any complaints or correspondence concerning the loss of any hotel service, facility or amenity should be directed to the relevant hotel or Travel Supplier.

Breakfast and transfers are not included unless otherwise stated.

In the event of availability or quality issues with your hotel, we will use our best endeavours to relocate you to a property with the same or superior category of accommodation. If you do not accept the alternative accommodation, you may cancel the booking and we will refund less any fees. Should you wish to re-book a different property at a higher price, you will be liable for the additional cost.

If you have any quality or overbooking issues with your hotel upon arrival or during your stay, you will need to contact the Duty Manager in the first instance to resolve the issue. Should he/she not be able to solve your problem , you will need to contact us at your earliest convenience so that we may use our best endeavours to relocate you to the same or superior category of accommodation. Jays Travel will not be responsible for any additional cost incurred due to quality or overbooking issues if you do not contact us and give us the opportunity to re-book you. Any additional costs will only be paid by Jays Travel if pre agreed by us and we have confirmed to you in writing or via e-mail.

Jays Travel will not liable for the failure or improper performance of any of the travel arrangements or suppliers if the failure or the improper performance is due neither to any fault of ours nor to that of another travel supplier, because

(a)such failures are attributable to a third party unconnected with the provision of the services contracted for, and are unforeseeable or unavoidable; or

(b)such failures are due to

(i)unusual and unforeseeable circumstances beyond the control of the party by whom this exception is pleaded, the consequences of which could not have been avoided even if all due care had been exercised; or

(ii)an event which the other party to the contract or the supplier of services, even with all due care, could not foresee or forestall.

We do not accept responsibility for changes or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or governmental action.

In the event that you make any alteration to your hotel booking (including, but not limited to, cancellations, refunds and amendments) Jays Travel reserves the right to charge you an administration fee of £50 per person to cover the administration costs incurred by Jays Travel. These charges are in addition to any charges imposed directly by the Travel Supplier or hotel. Credit card fees and booking fees are non-refundable in the event of cancellation.

Once your Hotel and Flight + Hotel tickets have been issued, any applicable cancellation fees and penalties will apply. Please note that some fare and ticket types are wholly non-refundable. Jays Travel has no control over these charges or the fare rules as these are determined by the relevant airline.

Please note that some hotel bookings are wholly non-refundable once purchased. If you require a hotel that gives you the option to cancel, please contact us prior to making a booking.

If you wish to change or cancel your Flight + Hotel booking then please call the Jays Travel team. We will endeavour to amend or cancel your booking, however, many flights and hotels used in Flight + Hotel bookings are booked at discounted rates and are, therefore, non changeable and non refundable. Any change to a flight or hotel may require the purchase of a new flight or hotel booking. You will be liable for all associated costs of a new booking.

Jays Travel reserves the right to charge an administrative fee of £50 per person for all cancellations and changes in addition to any charges levied by the applicable airline or Travel Supplier.

IMPORTANT: We strongly recommend that you take out appropriate insurance to cover you for situations which may require you to cancel or change your travel arrangements.

Jays Travel reserves the right to make changes to your Flight + Hotel booking where such changes are occasioned by one of its Travel Suppliers, for instance an airline cancelling a flight or a hotel closing down. We will notify you as soon as we can and if there is sufficient time to do so before your departure. Any such changes will be communicated to you via email and/or telephone.

If you are notified of any major changes to your Flight + Hotel booking after we have confirmed your booking but before you travel, you can either accept these new arrangements (and cover any additional increase in price from your original booking), buy another Flight + Hotel booking (and cover any additional increase in price from your original booking) or cancel your Flight + Hotel booking and receive a full refund from Jays Travel less a £50 administration fee per person on top of any charge made by an associated supplier such as the airline or a hotelier.

Major changes shall include: a change in your departure or arrival flight by more than 12 hours; a change in the length of your holiday; or a change in the airport you depart or arrive from (except where the airports are in the same cities), a change of accommodation to a lower standard.

Jays Travel will not be liable to you for any compensation if forced to cancel or make any changes to your Flight + Hotel Package as a result of events outside of our control and which neither Jays Travel or its Travel Suppliers could have reasonably foreseen. Events outside of our control include: war; threats of war; government intervention, terrorism; riots; civil unrest; natural and nuclear disasters; fire; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any force majeure events.

Where as a result of such an event occurring after your departure a significant part of your Flight + Hotel Package cannot be provided, you will be offered a suitable alternative by the Travel Supplier, if available. If a suitable alternative is not available, or for good reasons, you do not accept the offered alternative, we will return you your place of departure. Again we would strongly recommend that you take out comprehensive travel insurance to cover such circumstances.

By making a booking on this site you accept that we are unable to provide any information regarding visa and travel documentation on line. You are responsible to ensure that you hold the correct travel documents and visas required for the route booked and for your final destination.

Our website offers scheduled flights from all the major airlines. Please note that in certain cases these flights may be indirect and fly via other airports. The connection airports will be clearly shown on the results screen and if you click more flight detail. You are also responsible for ensuring that you have the correct visa(s) for any en-route intermediate stops as well as for your final destination.

If you have any concerns regarding visas please contact us before making an on-line booking. Jays Travel cannot be held responsible for an airline refusing to board you, for you being turned back to your origin point en-route or any additional costs incurred as a result of any failure by you to hold the correct visa or other required documentation.Please note that we can not provide authoritative advice on visas as this is your responsibility. We may, however, be able to offer guidance on where to find the correct information that you require.

Please note that it is your responsibility to ensure that all travellers booked (including children and infants) hold a valid passport document. Jays Travel cannot be held responsible for any financial loss incurred due to passports not being valid or not being processed in time by the relevant embassy, or for failure to comply with any other immigration formalities.

Jays Travel is not qualified to give any information regarding health requirements. We suggest that you contact your doctor for all questions regarding health requirements for your final destination and any en-route intermediate points.

Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or via their website at www.fco.gov.uk.

By making a booking on this site you accept that we are unable to provide any information regarding visa and travel documentation on line. You are responsible to ensure that you hold the correct travel documents and visas required for the route booked and for your final destination.

Our website offers scheduled flights from all the major airlines. Please note that in certain cases these flights may be indirect and fly via other airports. The connection airports will be clearly shown on the results screen and if you click more flight detail. You are also responsible for ensuring that you have the correct visa(s) for any en-route intermediate stops as well as for your final destination.

If you have any concerns regarding visas please contact us before making an on-line booking. Jays Travel cannot be held responsible for an airline refusing to board you, for you being turned back to your origin point en-route or any additional costs incurred as a result of any failure by you to hold the correct visa or other required documentation.Please note that we can not provide authoritative advice on visas as this is your responsibility. We may, however, be able to offer guidance on where to find the correct information that you require.

Please note that it is your responsibility to ensure that all travellers booked (including children and infants) hold a valid passport document. Jays Travel cannot be held responsible for any financial loss incurred due to passports not being valid or not being processed in time by the relevant embassy, or for failure to comply with any other immigration formalities.

Jays Travel is not qualified to give any information regarding health requirements. We suggest that you contact your doctor for all questions regarding health requirements for your final destination and any en-route intermediate points.

Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or via their website at www.fco.gov.uk.